Contact Us
🔴 1. Why Your Message Matters
Messages from users are the main reason tools on this site get fixed. A password generator here was rewritten after a reader questioned how random its output really was, and a logic tool was rebuilt after someone sent in an expression it handled incorrectly. Neither problem would have been caught otherwise.
Because every tool runs inside your own browser rather than on a server, there are no logs to check when something goes wrong. What you describe in your message is the only diagnostic information available, which is why a detailed report is genuinely more useful here than on most sites.
🟡 2. Support and Bug Reports
For a bug, an unexpected result, or a question about how a feature works, email the support address below. Technical questions are usually answered within 24 to 48 hours, though replies can take longer at weekends since this site is maintained by one person.
A report that includes the four things below can usually be reproduced on the first attempt. Without them, most of the reply time is spent guessing.
- 🔵 Which tool — the page link is ideal, since several tools share a page through tabs.
- 🟠 Browser and version — for example Chrome 126 or Firefox 128, and whether you were on desktop or mobile.
- 🟣 The exact input you used — the single most useful detail. A tool that fails on one specific string almost always works fine on a different one.
- 🔵 Expected result versus actual result — a screenshot of the error covers this in one step.
🟢 3. Business and Partnership Inquiries
For educational collaborations, partnership proposals, or anything that needs a direct reply rather than the support queue, use the address below.
Prime Tool Hub is operated from Sri Lanka as an independent project, not a registered company. Paid guest posts, sponsored links and link exchanges are declined without exception, and the reasoning behind that is set out in the editorial policy.
🔴 4. Worth Trying Before You Email
Four issues account for most reports received, and each takes under a minute to rule out:
- 🔵 Reload the page — a script that only half-loaded is a more common cause than an actual bug.
- 🟠 Update your browser — tools here use standard web APIs that older browser versions may not support.
- 🟣 Pause blocking extensions — strict privacy and script-blocking extensions can stop a tool from initialising, which usually looks like a button that does nothing.
- 🔵 Check the file size — large media files can exhaust the memory the browser tab is allowed to use. This is a device limit rather than a tool fault, and a smaller file will confirm it.
Please note: tools here process files inside your browser, so your files never reach this server and cannot be opened from this end. Please do not attach sensitive personal documents when reporting a problem. A screenshot of the error, or a small sample file that reproduces it, is all that is needed.
🟡 5. Send a Message
If you would rather not open an email client, the form below reaches the same inbox.
🟢 6. What Happens to Your Message
One distinction is worth making clearly, because the rest of this site works the opposite way. The tools run locally and send nothing anywhere, but this contact form is an ordinary web form. Whatever you type into it is transmitted to the server and stored so that it can be read and answered.
Messages are used only to reply to you and to fix whatever was reported. They are never added to a mailing list, never sold, and never shared with advertisers. Old correspondence is deleted once the matter it concerns is closed. Full details of what is collected across the site are in the privacy policy.
If your question is about a tool rather than your own data, you can often avoid sending anything at all. Every tool page carries its own explanation of what the tool does and where its limits are, and the tools by category directory is the quickest way to find the right page.